Our warranty
Australian Consumer Law (ACL)
Certain legislation including the Australian Consumer Law (ACL) in the Consumer and Competition Act 2010 (Cth), and similar consumer protection laws and regulations may confer you with rights, warranties, guarantees and remedies relating to the provision of goods or services to you by us via the Site which cannot be excluded, restricted or modified. Our liability is governed solely by the ACL and these terms. The Buyer acknowledges and agrees that the Buyer purchases the goods for its inventory to be sold to the retail market and it is not a Consumer as defined in the ACL.
CFA’s concrete basins are comprised of a natural concrete material. Each piece has a visual patina, colour variation, pinholes and surface variation. It is suggested to purchase sample pieces prior to purchase to ensure you are comfortable with your product material prior to purchase. Each piece is unique and will gain character over time.
Our warranty is valid for 24 months.
This warranty does not cover:
- Edge chipping
- Surface damage caused by wear and tear
- Cracking or discolouration due to the product being subjected to high heat or damage caused by improper use or abuse including damage from mishandling or misuse
- Cracking around voids and cut-outs
- Hard objects hitting the product
- Damage from chemical abuse
- Damage from improper care and maintenance
- Staining Water spots
- Change of heart
CFA does not offer exchanges, replacement or refund for change of heart, or if a client has a personal aversion to the colour, number of pinholes, level of patina, or surface variation.
This warranty does not cover additional modifications such as but not limited to plumbing, electrical, tiles, cabinets, flooring, labour etc that may be necessary to repair or replace the CFA product covered under this warranty.
CFA will not accept a return or refund any product that has been used, connected, installed, attempted to be connected or installed, or if your product is custom-made or is a special buy product. As we are unable to determine whether the defect was as a result of installation and/or handling.
When returning the product:
Photography: CFA will require photo images of the product to then make an assessment on the case. CFA reserves the right to replace the exact product, should it be available. Should it no longer be available CFA will offer a credit to the invoiced amount (excluding shipping).
Time frame: You must return the product within 14 days of receiving it.
Shipping: You must provide us with tracking information of the product once shipped.
Packaging: You must adequately package any product you are returning for our collection to ensure that it is not damaged during return delivery.
Duty of care: You have a duty of care for the product while it is in your possession. If you damage products, then subsequently return the products, you will be liable to pay to repair the product to its original condition. In these circumstances, where a repair is not economically viable, no refund will be made.
Please note: All our products possess air pockets along with other imperfections and it is common for additional pockets to appear as the products age. These are not considered manufacturing defects. All internal air pockets are filled in to ensure a smooth surface for daily use during the manufacturing process. Air pockets on the exterior of the product are not filled in and are left as is, to allow the natural concrete finish to be displayed.